FAQs

Turnaround time for personalized items is 3 to 6 business days.

Business days are Monday through Friday 9:00 am to 5:00 pm MDT excluding federal holidays.

Please allow the full time for your order to process. We are not able to rush orders faster than our standard turnaround time.

We run on time or early, but please allow the full processing time for personalized products. Our customer service team is not able to check if an order will be finished early, they will only be able to let you know the due date for your order which is up to 6 business days after the order is placed. 

We do not have rush processing available for personalized products.

Once a package is shipped from our shop, delivery takes an estimated 2 to 6 business days.

Most packages arrive on time, but carrier delays can happen. We do not assume responsibility for shipping delays.

Please allow up to 6 business days for production plus about 2-6 business days for carrier delivery.

We aim to make and ship orders quickly, and therefore we do not send design proofs before processing orders. All of our font and color options can be previewed in advance on our website.

We begin working on orders right away, and therefore we are unable to change or cancel personalized orders once we start working on them. Please select your options carefully and double check spelling before placing the order.

Regular processing times are:

Solid color muslin, waffle blankets, and other ready-to-ship products - 1 to 3 business days

Milestone and plush minky blankets - 3 to 6 business days

Personalized hats and bows - 3 to 6 business days

Personalized stretchy jersey blankets and sets - 3 to 6 business days

For orders with multiple items, we will ship the entire order when all items are ready. If you prefer multiple shipments, please place separate orders. We may ship items separately at our discretion. 

If you created a customer account you may log in and see if your order has shipped. You will receive a shipping notification and tracking number via email or text as soon as your order is on the way.

You will receive an email or text shipping notification with a tracking number as soon as your order has shipped.

We ship via USPS, UPS, or other commercial ground shipping method. Delivery takes 2 to 6 business days after the package leaves our warehouse.

Rush processing is not currently available. We are not able to accommodate requests to rush an order after it has been placed. Non-personalized items like muslin blankets and waffle blankets take the least amount of time to process and ship. Personalized items will be ready to ship within 6 business days. If you have an emergency and need further help with your order please email hello@sugarhousebaby.com.

We do not have a rush processing option at this time, and we cannot guarantee an order will arrive by a certain date.

All shipments will be sent without a signature requirement unless specifically requested. If you would like to have a signature required for delivery, please leave us a note in the comment section at checkout or send us a message before you order ships.

We do not add insurance to our shipping rates and our shipments are not always insured through the carrier. If there is a lost or stolen package, you will need to work with the shipping carrier (UPS or USPS) for assistance.

Please contact us right away if your order has an incorrect shipping address and let us know what address you would like to use instead. We will do our best to assist you before the shipment is sent.

We accept returns and exchanges on regular price muslin swaddle blankets, waffle blankets, and other ready-to-ship items within 14 days of order delivery. Sale items and personalized products are not eligible for returns or exchanges. Return shipping is the responsibility of the customer, and original shipping charges will not be refunded. If the original order was processed with free shipping, the actual shipping charges we incurred will be deducted from the refund. To begin a return or exchange, please email hello@sugarhousebaby.com

Personalized products and made-to-order items are considered final sale and are not eligible for a return or exchange. If there is a problem with your order or you have a question about what you received please email help@sugarhouseshop.com and include your name, order number, a description of the problem, a picture if applicable, and we will get back to you right away.

Although most packages arrive on time, there are occasional delays with carriers USPS and UPS.  Once a package is in the carrier's possession we are not able to help with the shipping speed, but customers may contact USPS or UPS directly for help. If a package is delayed for more than 2 weeks we will assist you with a replacement.

Check all possible places the package could have been placed - porch, mailbox, side door, neighbor's house, other members of your household, etc. For USPS deliveries visit missingmail.usps.com.

Occasionally a shipping carrier will accidentally mark a package as "delivered" while it is still in their possession. In this case, the package will usually arrive the next business day.

We do not accept responsibility for lost, missing, or stolen packages after the shipping carrier has confirmed delivery. If the package has been marked as "delivered" but cannot be located, the customer must contact the shipping carrier directly for assistance. Contact the carrier immediately for best results. 

For extra protection from a lost package scenario, customers can purchase an insured shipping method like Priority Mail or UPS Ground. To request a signature for delivery please email help@sugarhouseshop.com and let us know you would like that requirement for your shipment.

If you wish to add a gift message, please type your message in the notes section on the cart/checkout page and we will print that message on the packing slip. Our packing slips never show price or payment information.

We do not offer gift wrapping for orders. We use attractive, minimal packaging that creates little waste and keeps our packages small and light for the best shipping rates.

Care instructions are available here.

Product safety is extremely important to us. We meet or exceed all safety standards for children's product manufacturing and textile production. All of our products are made with child-safe fabrics and materials.